So many irritations, so little time...

It seems like every irritating thing that can happen, does happen. (For example, hubby was improperly denied unemployment benefits, so we need to do an appeal, the credit card company misspelled my new last name on my replacement credit card, someone used my credit card number to sign up for match.com and I had to dispute it... little things that wind up taking up so much time.)

I spent hours today dealing with Verizon Wireless. In September, we bought hubby a phone and set up his Verizon service at the Verizon store here in Pasadena. The salesclerk told us that the cheapest phone they had was $140 minus a rebate for a final price of $99. We bought that phone and didn't give it a second thought. Then, yesterday I called Verizon to set up my phone and I was told that the phone we bought in September actually cost $50 after the rebate. The salesclerk added a $50 accessory package to our order without telling us. I called the store and was put on hold for 20 minutes, then told a manager would call me back. The person I spoke with apparently thinks that defrauding customers is no big deal. He didn't even seem concerned about my complaint until I threatened to contact the authorities. Of course, no one ever called me back. That means that tomorrow I get to go in the store and demand a refund. There had better be some serious butt-kissing too.

To add to the fun, the phone I ordered came by mail today. Unfortunately, I couldn't set it up because the customer service agent who sold it to me forgot to enter the new phone line into the system. I was transferred 3 times before someone told me that the correct department was closed for the night and I would need to call back tomorrow. So Verizon accidentally forgot to tell me that the phone accessory pack was $50 extra and then accidentally forgot to set up my phone line. But there's good news: They promise that they will never forget to bill me.